Voice Matters
Every concern helps the hospital review service quality and communication gaps.
- Mon - Sunday 8:00 AM - 10:00 PM
- Phone: +91 81212 00400
Patient Experience
Grievance & Feedback
Patient feedback is an essential part of hospital quality improvement. Concerns, complaints, service observations, and appreciation messages help the hospital review processes, improve coordination, and respond more responsibly.
- Structured escalation for complaints and service issues
- Feedback channels for patients, families, and attenders
- Case review support for non-emergency service concerns
- Response process designed for clarity and accountability
Review Flow
Complaints are reviewed by the relevant team and escalated when required.
Documentation
Submitting visit details helps the hospital investigate more quickly and accurately.
Improvement Focus
Feedback is used not only for response but also for operational and care improvement.
01
How to Submit Feedback or a Complaint
- Send your concern through the website contact page.
- Email the hospital with patient name, date of visit, and concern summary.
- Call the support desk for service-related guidance on the next step.
02
What Information Should Be Included
A complete complaint is easier to investigate. Patients should share visit-specific information instead of only a short message.
- Patient name, date of visit, and contact number.
- Department, doctor, service area, or admission reference when available.
- Clear description of the concern and expected resolution support.
03
How the Review Process Works
Valid concerns are reviewed by the relevant operational or clinical department and escalated to management when necessary.
- Case acknowledgement is usually shared after the concern reaches the team.
- Department review may involve internal clarification before response.
- Updates may be shared depending on the nature and complexity of the complaint.
04
Important Note for Medical Emergencies
The grievance channel is not for emergency medical care. Patients with urgent symptoms should call emergency support or visit the nearest emergency facility immediately.
Help Center
Feedback and Complaint Questions
Next Step
Need support with a service concern?
Contact the patient support team with your visit details so the appropriate department can review the concern and guide the next step.