Admission Support
Patients are guided through approval and billing steps before and during admission.
- Mon - Sunday 8:00 AM - 10:00 PM
- Phone: +91 81212 00400
Financial Coordination
Insurance & Cashless Support
Insurance coordination is a critical part of the patient journey. Our team supports eligible patients with document review, pre-authorisation workflow, insurer communication, and discharge billing guidance while keeping the process transparent.
- Cashless support where policy and approval criteria match
- Pre-authorisation and documentation assistance
- Billing coordination during admission and discharge
- Patient guidance before planned procedures and admissions
Eligibility Review
Coverage depends on insurer approval, medical indication, and your specific policy terms.
Submission Guidance
The team helps patients collect the standard records usually required for processing.
Discharge Billing
Financial coordination continues through final billing and discharge clarification.
01
What the Insurance Desk Supports
- Cashless workflow support for eligible admissions and procedures.
- Pre-authorisation guidance based on hospital and insurer requirements.
- Clarification on standard document requirements before submission.
- Billing coordination during admission, stay, and discharge stages.
02
Documents Usually Needed
Documentation can vary by insurer and case type, but patients are generally asked to keep standard identification, policy records, and treating notes ready.
- Valid photo ID and insurance card or policy information.
- Treating doctor advice, admission note, and required medical reports.
- Prior discharge summaries or supporting clinical records when applicable.
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Important Patient Notes
Insurance approval is not the same as guaranteed payment. Final settlement depends on insurer decision, admissibility, exclusions, sub-limits, and policy wording.
- Emergency admissions may need parallel clinical and financial coordination.
- Planned admissions should ideally begin insurance review before admission date.
- Some consumables or services may not be fully covered by every policy.
04
When to Contact the Hospital Early
Patients should contact the hospital before admission when a procedure is planned, when outstation travel is involved, or when policy terms are unclear.
- Useful for surgeries, day-care procedures, and short-stay admissions.
- Important if multiple departments or diagnostics are involved in the same visit.
- Helpful when family members are coordinating admission on behalf of the patient.
Next Step
Need case-specific insurance help?
Share your policy details, planned department, or treatment type with our team and we will help you understand the next documentation and coordination steps.